Social Media Growth: Amazing Visual Calculator

If you want to explain the power of social media to someone, this is simply a great tool.
In one simple calculator you can see a representation of how much information is shared via Facebook, Twitter, Google and more. The web of communication that we weave on a daily basis is simply staggering.

Of course if you share drivel, and you don't convey a solid brand story, all of this communication is for naught. But isn't that the case with any form of communication? For brands, it is about crafting a solid narrative and engaging in meaningful communication with consumers and potential consumers. But to convert a doubter in the power and potential of social media into a believer, start with this.

 

Five Radical Ideas for Saving Hallmark Stores

Apple Store 

A critic of Apple's move to open bricks-and-mortar retail stores once famously said, "I give them two years before they're turning out the lights on a very painful and expensive mistake." Of course Apple proved the naysayers wrong and are now the most successful retail story of the last 20 years. Not only are their stores cult destinations for Apple fans, they are also the most profitable retail stores per square foot in America. Other retailers that blend great brand experiences with profit includes Coach and Lululemon Athletica. As Business Insider notes, four of the six most profitable retails stores are also on the fastest growing list. Their success certainly makes sense. But how did they accomplish it?


Let's use Apple as an example. First, they rightfully looked past their retail and technology competitors. They based none of their retail positioning or experience on Best Buy, Comp USA or others. Remember, the "prudent" plan would have been to compete with the big box stores that were the market leaders, and incredibly successful at the time.


Second, they looked not at the then current user of Apple products, but rather at the huge potential audience. They then reinforced their brand by modeling their experience after their product: clean, fresh and intuitive. 


Third, they kept the retail footprint small, allowing them to enter higher traffic, more "upscale" developments. 


Finally, they created the entire in-store experience to connect with their online experience. The Genius Bar is the human face of their online support.

Hallmark Gold Crown Store

This brings us to Hallmark, the grand dame of the greeting card industry. They are the industry leader and a near universally known brand. They are sporting a newly refreshed tagline, Life is a Special Occasion. Life is indeed a special occasion, but why does a visit to a Hallmark store make me feel decidedly not special? In fact, most Hallmark stores make me feel downright dreadful. Judging by the declining sales and changing demographic trends, I am certainly not alone. A November 2011 Los Angeles Times article explains away a lot of it as lost sales to online business. But to shore up that business while growing their specialty product business having a physical retail presence has never been more important. So, how can Hallmark use fresh retail thinking to salvage their eroding retail business? 


First a few facts. In a Retail Info Systems News article, Hallmark says that it has over 4,000 principle stores called Gold Crown, 500 of which are owned by the company and  the rest are franchise operations. The real revenue is generated from the 43,000 other outlets that sell their greeting cards and gifts, from Walmart to gas stations. This accounts for an estimated $4.1 billion in revenue annually. The greeting card industry is facing a monumental consumer shift as fewer cards are mailed and people move to more electronic and social media for celebrating major "life events." Hallmark has some very smart people tackling these issues around how to keep Hallmark relevant in the 21st Century. But as they innovate with product, they seem to be neglecting arguably the most important part of their brand experience, the store. 


As their retail experience has languished, it has reached a point where a fresh coat of paint or a new retail end cap will not do it. Hallmark retail needs a radical makeover. One that will reposition them for the future and highlight their product innovation in the proper way. 
Here are five ideas to kick start that process. 


1. Stores as Brand Tool: Recognize that the Gold Crown Stores, especially the company owned ones,  are primarily a brand marketing tool. Launch a "blue sky" rename and rebrand of these stores to  position the brand well beyond its current perception. Think uncluttered, fresh and contemporary. Let the product be the pop of color. Rethink the signage and overall look and feel and approach it from a fashion, art and design direction.


2. Smaller and Higher Profile: Move to smaller retail footprints in high traffic, urban and power centers. Open up the exteriors to be primarily glass and corner activated. This will compel the casual visit and generate a higher pass-through volume.  


3. Curate Product Content: The trend of "buy local" continues to grow and evolve. Hallmark should serve as the leader in providing the best in emotional messaging. This goes beyond their own creative materials. In fact, Hallmark already has an entire trend department dedicated to tracking and recording trends within their industry. Instead of identifying what products in the marketplace are competitors and then attempting to counter them, Hallmark experts should be hand-selecting cards, posters and gifts that are designed and made locally in each market to feature in their stores. This would allow them to bring the latest trends to the consumer faster and better reinforce their new tagline and campaign theme that "Life is a special occasion," challenging consumers to stop and enjoy life's perfectly imperfect, unplanned moments. 

4. Idea Think Tanks: As local bookstores continue to struggle, Hallmark has the ability to capture a portion of the "third place" for social gathering that is being lost. These newly minted Hallmark stores should work to host creative events that are in fitting with their brand promise. Become a place for writers and poets. Highlight their work and engage them in how their art directly ties to the Hallmark vision. Some stores should consider having a coffee shop as well.


5. Social Media Connectors: Each store should then activate a localized online "Genius Bar" of sorts by becoming the local hub via bricks-and-mortar and social media for celebrations. Both in the store and online, the staff of that store will be dedicated to proactive management of customer relationships. Guide customers to in-store product and various online product via Hallmark.


The above ideas are simply those of a brand and retail marketing expert who loves Hallmark. I am looking from the outside and crafting suggestions as an example of how a large retail brand could (and should) reshape how they operate in order to be more relevant in the future.


Feel free to share your feedback here or better yet, mail me a Hallmark card.


      

Creating America's Most Entrepreneurial City

This past year the Greater Kansas City Chamber of Commerce rolled out their Big 5 Ideas for improving the Kansas City Region and making it great. One of those "big ideas" is the bold goal of making Kansas City "America's Most Entrepreneurial City." To advance that vision, they appointed a committee headed by Peter DeSilva, CEO of UMB Financial. Mr. DeSilva has organized a series of Community Conversations, comprised of small business owners, academics, educators, corporate executives and more to discuss and form some tangible plans for achieving the goal.

Recently I attended one of these sessions and came away impressed. Many of the same old ideas and challenges were bandied about of course. But between the 90% of same, there were some new and exciting ideas. One of the ideas that came from the team I was on sought to look at barriers to entrepreneurship from a different perspective. We chose to look at it from a human perspective. Think about the life of an entrepreneur outside of their business plan. From this the beginning of a big idea was formed. The Entrepreneur's Safety Net idea seeks to remove barriers that make founding a start-up, growing a new company and even selling and starting over possible.  

Hopefully, these ideas will be added to the well of ideas that come from these sessions. They will grow, evolve and become something great and meaningful for current, and future, innovators in our region. I simply left too inspired by these ideas to just sit and wait for the larger committee to take them on. I felt starting a virtual dialogue might help. 

Thus, you have the forming ideas of the the Entrepreneur Safety Net Program

1. Healthcare

Creation of a community-based healthcare program that is portable and affordable for small businesses and individuals. It could be portable and consistent, as individuals change employment status or even employers within the region. It would be preventative-based and use technology to keep costs low. Cerner as a global leader in healthcare technology should play a leading role in creating a regional healthcare program. Ideally there would also be a shared pool created were the business community could help to subsidize healthcare for some start-ups while in their early launch phase and they would contribute back to the pool as they grow. 

2. Childcare

Much like healthcare, childcare is a major barrier to many small innovators. Kansas City is known as a great community to raise a family, but the childcare network is sporadic and expensive. Using the model of the larger corporations and universities that have created their own highly successful childcare centers, we would propose a civic network of childcare centers that are designed to accommodate the children of the creative class and the start-up business owner. Flexible hours, tiered cost structure, community activities and more. 

3. Advanced Entrepreneur Education

One of Kansas City's great assets is how the city's non-profit organizations and universities have created exceptional programs for entrepreneurs. From the Kauffman Foundation and their FastTrac program, the Helzberg Entrepreneurial Mentoring Program, the various great university programs, such as the UMKC Bloch Business School and the Kansas City Art Institute; there is no lack of opportunity. There is however a problem with cohesion and selection. All of these educational programs need to create a clearinghouse and sharing program with the student in mind. What program or combination of programs are best for an individual? Then help that student craft a course of study that benefits them and sets them on the best path for building and growing a business in Kansas City.    

4. Primary Education

Like most mid-size and large American cities, Kansas City has a serious problem with urban education. Many other initiatives are underway to attempt to address the challenges facing our educational system and I wish them well. For improving entrepreneurship, we need to look at current realities, and how we can create a school (or school network) that appeals to those considering our city to start a business or are already here. These women and men are generally highly educated and creative and want to find great schools for their kids. Currently, they are limited. Why not create a "district" that spans state lines and district borders and focuses on creative high-quality education? Use the new Kauffman School as a basis, but for K-12 and not limited to the current Charter School constructs.       

5. Continuity of Resources (Entrepreneur Concierge)

This is perhaps the easiest one of the eight ideas to accomplish. All of the government entities need to put aside their differences and work with the local non-profits to create one simple gateway for all new business start-ups. The Area Development Council has had some success with this, but they are not conducive to the small start-up. There should be a singular point of contact throughout the entire life cycle of a company, regardless of the location in the metro or the type of business. Have one "concierge" that is there to assist and guide a business.  

Additionally, our region has several great small business incubators such as Office Port. What the region needs is an effort to connect and unify the incubator programs. Tie together and leverage resources across for-profit facilities and university facilities.   

6. Community-Based Venture Capital

We have one of the great philanthropic community funds in America. The Greater Kansas City Community Foundation currently administers over $1-billion in assets that benefit countless programs in the region. We also have several great venture capital funds in our region. The great missed opportunity is the creation of a community-based venture capital fund that is designed to support and fund early stage start-ups for the benefit of our community. A fund seeded by the philanthropists and local corporations and administered by a board of local leaders.  

7.  Start Up Neighborhood

All great cities known for innovation have one particular area or neighborhood especially known for the vibrancy of the entrepreneurial spirit. This becomes the hub from which the identity grows. Businesses may start in that area and then move to other areas within the region as their needs change. By designating and aligning assets to help create one key innovation hub, we will be able to better craft our message and story to the rest of the world. This benefit then spins off to the entire region. Creating an energetic center of innovation also reinforces the idea of the "Third Place" for individual interaction and idea exchange. Richard Florida does a great job explaining this in his book Who's Your City.   

Hopefully these thoughts will coalesce into something tangible. Perhaps they will spur new ideas, debate and perhaps even real action. I am excited to continue to be an entrepreneur, while also pushing this greater discussion of how we can create a true American Entrepreneurial City.

Now I want to hear from you. Please share this article and leave your thoughts on this first draft of ideas. I will edit and refine as we continue a virtual dialogue.

Thank you.






Article first published as Creating America's Most Entrepreneurial City on Technorati.

The Best 3:51 of Your Day: The Technology of Storytelling

Do you know Lothar Meggendorfer? You probably don't, but you most certainly have enjoyed his invention as a child and perhaps as an adult. This talented 19th century German illustrator is credited with inventing the pop-up book. The self proclaimed story telling artist and creator, Joe Sabia (on Facebook) gives us a brief and entertaining glimpse into the technology of storytelling. Using his own humorous style based in technology, he gives us a nice starting point for further conversation.  

Does technology harm our storytelling abilities? I would say yes, but it doesn't have to. 
Did we falter in creative storytelling when moving from oral tradition to written? How about to movable type, or radio, television, computers... These are all simply devices that are there for us to shape and use. A child can explore amazing worlds sitting in the pile of dirt with a stick, but having the majority of all human knowledge at their fingertips shouldn't be the limiter to that exploration. Shifting how we educate our children is what will preserve, and even grow our creative spirit and our storytelling abilities. 

Robert Sabuda "Wizard of Oz" 

It is crucial that we encourage freedom of exploration and allow kids to explore the full gamut of storytelling traditions. Give them the basic tools of language and grammar to fully tell their story and stop fighting so hard to confine their learning to standardized tests. We are already seeing that simple acquisition and retention of knowledge is not what sets us apart anymore. It is the ability to efficiently seek out knowledge, curate it, build off it, create new ideas from it and convey it to others. Funny enough, these are the same skills that most employers need to be looking for.

Once again, TED has given me fodder for exploring my own new ideas and storytelling. Thank you.   

Joe Sabia: The Technology of Storytelling

The Best 5:30 of Your Day: After Your Final Status Update

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Adam Ostrow, editor in chief of Mashable, gives us a great topic to consider as we celebrate Día de los Muertos (Day of the Dead). What happens to your online "life" after you are gone? Now this is certainly not the most enjoyable topic, but it is a very important one. Facebook claims more than 800 million active users. The latest statistics I could find via the World Fact Book estimate that 55.3 million people die annually. That is two people every second. Given that we are about to hit the seven billion population mark, many of the newly deceased are not social media users. However, a large number are active on social media, thus the number of deceased users grow exponentially. 


This gives us a lot to ponder. What is the role of online media? Does Facebook, Twitter, Blogs all exist just for the living? Could they become memorials to the deceased? A modern way for the departed to remain in our collective consciousness and be remembered? Those of us active in following social media and technology trends are quick to point out that all information you share on the Internet should be considered permanent and public. Does this apply after death? 


Watch Mr. Ostrow's video below and start to ask yourself if you have or will use social media to remember people lost in your circles. How will this impact the amount of information archived? How should online groups such as Facebook handle archiving? What opportunities are out there for creating a more robust remembrance in "the cloud" for those that want it?  

Now I wonder how many presenters on the TED site are no longer with us in body? 

Adam Ostrow: After your final status update

Update: Google+ is Emptying Out

Google certainly did not want to hear the latest news on usage.

According to a report in the Daily Mail, Google+ traffic is off 60% since September 20th. that was the day they opened it to everyone and removed the invite only tag. The site experienced a huge traffic surge of over 1,200% that day, but has since dropped consistently.       

I originally wrote about the concerns of the new social media site here: Google+, Party of No One? 

But a funny thing happened on the way to world domination. It appears that for all the members signing up, few are actually hanging out in the Hangouts. As reported by Dan Reimold for MediaShift, Google+ "is worse than a ghost town." While actual details on traffic and usage are hard to come by, more anecdotal evidence is suggesting that the assumptions of lack of volume is in fact the case. 

In that post, I did relay that media and news outlets are embracing it and gave some examples. There is no way to definitively prove that that sub-set of users are still engaged or not.  

Offering a few more thoughts on the API growth and other Hangout features in this post: Did the Cool Kids Just Arrive at the Google+ Party?

 The next few weeks will be a litmus test for the social network. Will the opening of Google+ to the 'general public' spur it past the "must engage daily" tipping point? Just as important is the announcement of the new API Hangout. Allowing third-party application development could certainly kick the place into high gear. new features are being launched as well that hold a great deal of potential.

Right now it looks like the excitement of Facebook Timeline is winning.
The already heavily invested Facebook user is finding it hard to create a new virtual social media world in Google+.

Simply put, there will have to be a major effort to convince people to shift their primary usage to Google+. An app that allows easy transfer of content from Facebook to Google+ would be one way. Another option would be for Google to focus on making it a news and media driven social media site. Google has a lot of work ahead of them to make Google+ a viable challenge to Facebook.

Buy Less, Benefit More

Yasuhiro Yamashita designed small home

Alternately titled, Better Living Through Curated Belongings.

Graham Hill is a writer at Treehugger.com and a designer. He explains in his TED talk how and why we should simplify our lives through smaller spaces, fewer things and more thoughtful living. He covers the idea of editing your life. His talk is certainly worth a listen. In it he explains how the world benefits and how the individual benefits.

Leading a more sustainable life is laudable for all of us, but I am more interested in how producers of things benefit. How does the furniture company, the electronics company, the car company benefit? In more ways than you can imagine.

Engaging in a cultural shift toward possessing fewer belongings does not mean that our earnings and total spending on goods and services will change. What it does mean is that we will start to desire products that are longer lasting and of more quality. Couple that with the trend of localized consumption and you have a perfect storm for and explosion of micro and artisanal manufacturers of a huge array of products. I believe you will also see a growth of locally based Etsy.com style sites. But what does this shift mean for current products?

The strong retailers and manufacturers will start to adapt. Companies like Target will start to stock more refillable and reusable products. The days of the low quality bookcase that goes to the curb on trash day after a couple years will be replaced by high-quality solid wood bookcases made from reclaimed materials. You may also start to see retailers offering trade-in and trade-up programs. The consumer will benefit but so will the retailers. Fewer total transactions may occur, but each product transaction will be at a higher price point and invariably a higher profit margin.

Neighborhoods will benefit by having more infill homes, more density and more civic engagement. If you live in a smaller home that doesn't have 4,500 square-feet you get out to public spaces more. Restaurants will see continued increase in frequency of visitors. Architects will have to be much smarter, but will get to be much more creative. Smaller home construction will also allow more custom designs as the total construction cost will be lower.  

Smaller quality product manufacturers located in your city will mean more jobs, closer commutes, more use of mass transit and so on.

Getting on the leading edge of this trend could hold great potential for business owners and entrepreneurs. There is great potential for more small retailers, small neighborhood grocers, residential renewable energy providers  and even service providers to help consumers downsize their lives.

A lot to think about as this trend takes hold, but a lot of possible benefit for all of us.
   

The Yelp Effect

Article first published as The Yelp Effect: Leveling the Playing Field for Independent Restaurants on Technorati.

 A new study by the Harvard Business School seems to show that Yelp.com is helping to level the playing field for independent restaurants. The unique study shows that for every one-star rating increase in a restaurant review on the site, a restaurant achieved a 5-9% sales increase. This was not the case for chain or multi-unit establishments. Thus we are seeing a clear independent bias in consumer activation from Yelp. The study, available at http://www.hbs.edu/research/pdf/12-016.pdf uses Seattle as their study area.

When you dig into the numbers, it becomes apparent that Yelp has certainly allowed independent restaurants with limited marketing budgets to gain a presence in the marketplace more broad than they would have had otherwise. Prior to the proliferation of Yelp and other self-review sites, more traditional media was limited in the number of restaurants they reviewed. This allowed a few to gain wide exposure, while most went unnoticed to the masses. Chain restaurants did not benefit from Yelp primarily because they are already in the paid media channels establishing their message. Thus, you cannot benefit from an "organic" reputation while also controlling your reputation via paid media.

This success cannot be all attributed to Yelp however. The market they used for their study is a very strong independent restaurant city. It also is a tech savvy city with higher internet and social media penetration than the National average. During the study period we have also witnessed a strong growth in the "locavore" movement. The media coverage of this trend certainly has benefited independent restaurateurs. Finally, while Yelp is a popular site (nearly 500,000 daily unique users) when you break the searches down to local metro areas it is hardly a majority of patrons using their service. So what can we learn from this?

No one channel can make a restaurant a success. A clear brand message is still key. Establish that message via social media and utilize Yelp as a validation source. Reward loyal customers and turn them into brand advocates, extolling the qualities of the experience not just in an online review, but via social media and offline social circles. In short, Yelp is a tool and a reflection of the overall experience.



   

Rockhill Recommends: Googlization

I took the time last night to attend a lecture at the Linda Hall Library on Google's impact on the Internet and our culture. More on that in a second.

First a brief shout out to the Linda Hall Library. It is one of the leading science, engineering and technology libraries in the World. 

The information they have archived, and the role they are playing in current innovation cannot be underestimated.

I would also recommend that you visit their latest exhibit, This Time It's Personal: Innovation In Your Home. From Aspirin to the light switch to Pez Candy, it covers the research, discovery, development and intellectual property of things we use every day.  

The opening speaker in support of the new exhibit was Siva Vaidhyanathan, a professor of media and law at the University of Virginia. His talk was in support of his current book, The Googlization of Everything (And Why We Should Worry). He has a supporting website as well here. This post is not a review of the lecture or a commentary on the book. That will come later after I have had a chance to read the book and do some research. I would however, recommend that everyone take some time and check out a bit more about his thoughts on Google. 

Siva does a nice job of summarizing the incredible role that Google has played in our lives in the 13 years (yes, it has actually been that long) since its founding at Stanford in 1998. Early on the mission was simple, but oh so lofty...

Organize the world’s information and make it universally accessible and useful.

He raises the valid question of why we should trust Google with this and how they have delivered.
Why this task shouldn't be entrusted to the academic institutions and librarians of the World.
Google determines how important search results are via their algorithms and he provides examples of Google modifying results for various reasons in spite of their claim that they do not alter search results. Some are for generally altruistic reasons such as a racist website "gaming" the results to get higher placement. He questions why we, as consumers accept this. Generally, it is because we don't know.

It is comforting to know that Google doesn't remove information. In that respect they really do attempt to archive all of the World's information. However, as a writer and researcher, I do find that you need even sharper personal analytical skills when working online.

He also offers a few other tidbits of insight that are worth considering:

• We are not Google's customers. The advertisers are. Google only views us as customers so far as they need us to keep eyeballs on their site to sell to advertisers. 
• As technology consumers we generally are willing to accept technology as magic and not explore how a product or service works. Companies such as Apple and Google benefit from this. 
• Google fundamentally transformed the Internet for the better by working to filter out pornographic results that were served via spam or due to typographical error. This work to make the Internet safer for business and family use helped to also make the consumer feel safer about using the Internet for their financial needs.
• When you use Google you are seeing the world through their lense. It is filtered. 
• Google may be radically different in five years and may not even exist in ten. That is the type of technology world we live in.

Overall, Mr. Vaidhyanathan offered some great perspectives on the good and bad of Google. The questions that he poses are easily applicable to many other communications channels, social media et cetera. 

What he did not discuss is the rapidly expanding technology channels that Google is moving toward. For instance, I am typing this using Google Chrome browser. Google has mobile technology, hardware with Chrome Book and is developing a one-gigabyte Google Fiber technology in Kansas City. It is currently being installed outside my office window.

(Update) Google now has also opened a retail pop up store in London as reported by The London Evening Standard. This could be the direct assault on Apple that many have anticipated. The fundamental difference is, if Google is successful in hardware and retail sales, they will also possess an incredible wealth of content and the means of distribution.  

I look forward to exploring these more and sharing thoughts with my readers here. 

Possibly the most cogent and interesting comment was when he likened Google to Julius Caesar. A benevolent dictator who does indeed improve life for many but at what cost?    

Last Lecture by a Legend and Mentor

Dr. William Bondeson recently retired after teaching philosophy, medical ethics and humanities for 50 years at the University of Missouri. He truly defined the term Renaissance Man. Words cannot express the impact that this man had on my life and my career. The University of Missouri Honors College is truly a hidden gem, and among the greatest academic programs in the country. When I was considering colleges, Dr. Polansky, the recently retired Director of the Honors College, took me to Shakespeare's Pizza (how appropriate) on a high school campus visit. Dr. Bondeson happened to cross our path on the way and joined us for lunch. The conversation that ensued was unlike anything I had ever heard. The topics spanned the upcoming basketball season to the pasta served at the University Club with a healthy serving of philosophy and literature sprinkled in.  My college decision was sealed after that meal. 


Over the years at Mizzou, I was lucky enough to have Dr. Bondeson for six courses. He invited his students into his home, chatted with us on campus and invited theatrical performers for us to experience. I returned often, I volunteered at every chance to help recruit the best and brightest to Mizzou. I stayed passionate about the things he taught us. In short, he helped inspire me to care about gaining knowledge for knowledge sake. This emphasis on breadth of knowledge has served me better than any other specialty class or training.  


The following lecture is long, but well worth the time. I will leave you with one thought. 
Understanding the origins of ideas, the ideals of man, the philosophy and values through history and the role that the arts play in all aspects of our lives is the single most important knowledge you can possess. That knowledge allows you to understand the world around you and simply makes you better at anything you do in life. There are things you can memorize. There are things you can learn. Then there are things you must experience.   

The unexamined life is not worth living. -- Socrates

Hopefully you have had a mentor like Dr. Bondeson in your life. If not, soak up a bit of the wisdom of Bill and then seek our your own  great mentor. Enjoy... 

The Best 4:27 of Your Day: How to Make a Splash in Social Media

This is a story about Mr. Splashy Pants. The whale that hijacked a social media and web campaign for Greenpeace... and launched a movement. It is a very entertaining talk by Alexis Ohanian of Reddit.com. His talk reminds us of some very important things to remember when you are marketing or promoting services on the web.

First, while deep pockets help, the Internet and social media is still one of the most level playing fields there is. A great idea, story, photo or simple message can gain traction and become a movement a meme or a t-shirt slogan.

Second, Be genuine, be yourself and have a sense of humor about it all. This is especially true for brands and companies. If you give your fans a bit of ownership and flexibility while also engaging with them you will come out ahead. You can't always anticipate how even the most well thought out campaign will unfold on the Internet, but if you monitor, engage and adapt while maintaining a sense of humor, you will come out ahead.

These are lessons that our friends at Kansas State University should have learned from their recent EcoKat PR disaster.

This is a fun one people. Enjoy Mr. Splashy...

Alexis Ohanian: How to make a splash in social media

Entrepreneurs and The Cult of Stubbornness

Definition of Stubborn adj.\ˈstə-bərn\
1. Having or showing dogged determination not to change
one's attitude or position on something, esp.
in spite of good arguments or reasons to do so.2. Difficult to move, remove, or cure.
See also, 'Being a Dick.'  

I will admit that I am stubborn. From early childhood I was usually convinced that my way was the right way. My Lego airplane was perfect (even if it did have one wing twice as large as the other), my own special way of doing algebra was the right way, and so on. That carried over into adulthood, and on occasion, it still rears it's ugly head.

However, in advertising and design you need to let go of the ownership of ideas and realize that sharing, collaborating and refining a vision many times results in a much better outcome.
That is probably true in most life decisions, but for this post, I will limit it to simply my profession.
Over time, I came to the realization that letting go of my stubbornness, embracing new ideas and swallowing my pride in ideas usually led to more success.
That brings me to today's lesson kids.

MOST ENTREPRENEURS ARE STUBBORN S.O.Bs!  

In fact, the entrepreneurial community teaches and rewards stubbornness. It is a cultural problem as much as an individual problem. Institutions that breed founders of startups, the great MBA programs, the tech startups, the incubators and the entrepreneurial foundations ALL reward and admire stubbornness. They may mask it in business speak or call it a 'can do' attitude, but ultimately, it is stubbornness that hurts them.

Let me give you a recent example. While consulting with some of the most talented new entrepreneurs selected from over 1,100 applicants the number one refrain was "Your idea is the best." The second message was "Don't let anyone tell you it will fail." Waaaaaaay down the list of ideas taught where "listen to experts" and "value constructive criticism." So, what was the result?
Several of these fledgling start-ups eschewed expert advice on naming, branding, marketing, product array and market research. They were willing to stick to their idea even if the facts were stacked against them. They were unwilling to alter their idea even a bit.
Some even refused tens of thousands of dollars in free design and brand work provided by the non-profit in order to crowd source a logo from their own ideas. So what happens when the Cult of Stubbornness kicks in?

Invariably many of these stubborn entrepreneurs will succeed. The road may be tough and they may burn through a lot of good people, but they will probably succeed. Many will fail. Many would fail with great collaborative efforts. The belief however, that they succeeded by being stubborn is a fallacy. The institutions that teach and reward this stubbornness should instead instill in these entrepreneurs the value of collaborative work. They should teach them how to identify great talent. How to hire quality branding and advertising agencies. How to stick to the core idea that is their own, while collecting and sorting customer data and feedback to make it better.

Entrepreneurs that bring a great idea to the table and then bring the right partners on to refine it will have the best chance at success.
Great entrepreneurial institutions like the Kauffman Foundation could refine their message to benefit the entrepreneur and the great support network that is there to help them launch. VC firms should also insist on this before investing.

That is my stubborn idea. 

  

Thoughts on The World's Hottest Brands

Courtesy Ad Age Magazine

Ad Age, the leading publication on advertising, marketing and branding recently released a comprehensive report that includes 30 case studies examining brand strategies as well as 32 videos of ads and viral content. It is a very well written and well researched piece that is certainly worth the subscription price. Yes, it is a fee based article to read and view the videos. If you are in the industry and deal with branding daily, I highly recommend that you read it in full. For the rest of you here are a few thoughts. 

They outline ten global brands, ten regional brands and ten local brands. Some you will have heard of and know a lot about, Nike, McDonald's, Facebook and Ikea for instance. Other great regional brands such as South Africa's Nando's, a chicken QSR with great advertising and Chinese 'local' brand Li-Ning, a multi-faceted sports and sporting apparel company. 

For the rest you will have to read the white paper. 

Here are a few of my thoughts as I read the paper:

• Now more than ever, a consistent brand strategy and brand platform is imperative.
• Local and regional brands are embracing their heritage, but looking and acting much more global.
• Social media and the Internet have forever changed how we look at brands.  
• The U.S. no longer has a monopoly on strong brands and advertising.
• Brand immersion and experiential marketing are vital everywhere.
• Successful brands are looking to multiple touch-points with their consumers via multiple product lines and activities.

Read the much more comprehensive article here with more thoughts from Ad Age:

Ad Age Article: A World of Inspirational Problem-Solving, Savvy Brands and Smart Marketing

The Best 17:27 of Your Day: Tribes We Lead from TED

As you will soon learn, we believe that TED is one of the most amazing organizations around. For those of you unfamiliar, TED stands for Technology, Entertainment and Design. It has grown from an annual conference to become a global movement. We find time each day to seek out one of the thousands of great (and free) talks. Today we bring you a classic. Seth Godin gives us the best thoughts on shared ideas and how we lead in the internet age. Fun and inspiring thoughts on how we form tribes and why it should be incredibly important to all of us, especially those of us who market.

Enjoy...

Seth Godin on the tribes we lead